Customer Service Philosophy

I was asked once, “What does customer service mean to you?” This is a very good question. I have been in the customer service field ever since I was old enough to help clean a family owned restaurant, and I have always found that the best philosophy for customer service is to make sure your customer leaves with a smile on their face. If they aren’t smiling when they walk out the door or if they don’t thank you when you hang up the phone, you haven’t done your job properly as a customer service representative.

Every role in every company is linked to being a customer service representative. It is where most of us start in your careers, and it never really ends. We are always here to please the customer and help them to the best of our ability. No matter what position we may rise to in our lives, we will always be there to help the customer in any way possible, even if that includes not speaking to them directly.

My top 3 rules for great customer service are Be Cheerful, Be Genuine, and Be Courteous.

Be Cheerful: Remember “You catch more flies with honey than vinegar!” If you answer the phone with a smile on your face, and I mean this literally, you are automatically going to sound cheerful. Try putting a mirror at your desk and check that you are smiling when you pick that phone up! It will set a great tone for the whole phone call. Generally when you are in a great mood, the customer will be as well. And if your customer is in a bad mood, this can help to pull them out of it so you can assist them to the best of your ability!

Be Genuine: Don’t be the run of the mill customer service representative. Actually care! The customer cannot help that they are having this issue most of the time, and though they may be frustrated or angry, they really just want/need someone to help them. That someone is you! When you genuinely care about the customer and helping them in any way you are able to, it helps give them the reassurance that you are, in fact, there for them!

Be Courteous: Don’t interrupt the customer! If you have an angry customer and they are yelling at you, sometimes it is actually most helpful to just let them get it all out. You are the person they have called to fix the issue and you are the person they need to vent their issue to. Yes, sometimes it gets hard to know that you may or may not have been the cause of their frustration, but it is still your job as a customer service representative to be there for them and to help them in any way you can. Remember, if the shoe was on the other foot, you would want someone to listen to your issues and assist you in fixing them.

When you have helped the customer, they should ALWAYS be smiling and give you a big thank you, even if they came to you screaming. Do what you can to make sure the customer is happy and you will he happy in return!

Keep that garbage disposal running like a charm! Tips and tricks for your garbage disposal!

Having garbage disposal issues? Here are some tips and tricks to get your garbage disposal running smoothly again.

Jammed Disposal:
Sometimes life gets away from us and we don’t always pay close enough attention to what is thrown down a disposal. A jammed disposal is the most common issue. This is something that is usually very easily taken care of. First things first, protect yourself by unplugging the unit. Get a flashlight to look down and see what might be causing the jam. Sometimes it is a foreign object, such as silverware or fish tank rocks, that you can easily grab with your hand. But sometimes it is an actual food item itself. Did you know there are certain foods that are actually not disposal safe? This is something I actually learned myself recently. Anything that is exceptionally starchy or fibrous should not be put down into a disposal. Examples of this would be (but not limited to) potato peels, lettuce, or even large noodles. If you can scrape your plate into the trash, it is always safer to do so! After removing the obstruction, plug that bad boy back in and enjoy!

Power Issues:
Occasionally, your disposal will lose power. This is never fun, but it is the easiest fix. Always make sure it is plugged in. Believe it or not, it is often over looked. Once you have made sure the unit is plugged in you can try pushing the reset button. If for some reason the reset button doesn’t work, try checking the breaker. This will happen intermittently throughout living at the home. Depending on the amount of power you are using on that particular circuit with other kitchen items and appliances, it can trip quite often. Check to see what else may have been in use at the time to determine what caused the breaker to trip. If the issue persists, it might be best to have an electrician check out the issue.

Cleaning:
My grandmother used to tell me, “An ounce of prevention is worth a pound of cure.” This is very true when it comes to garbage disposals. Cleaning is one of the most important things you can do to keep your disposal running smoothly and properly. The easiest way to do this is to throw a large cup of ice cubes (be sure it is the whole cube, not the shavings) and let ‘er rip! With the water running as usual of course. The ice will break up and dislodge any food that maybe stuck in the blades or housing. This will help with the smell that sometimes comes out of your disposal as well!

If your issue isn’t fixed with any of these tips, it is always best to submit a maintenance request to your property manager.

Thank you for reading! Check back for more information!